Some things you just have to share. Coffee is important to us and hearing of a customer getting a cup not up to standards makes us a little crazy. So, when a client needs our help getting that perfect cup, we respond with urgency.
From a recent service call we received:
Sorry for not letting you know after the tech was out to fix (I’m usually better about stuff like that). YES – there is a BIG difference in our coffee now! The tech came out quickly after you and I spoke which I REALLY appreciate. He let me know that he adjusted the temp which had gone down 10 degrees, and he fixed the brew light. We are back up and running with wonderful coffee once again.
Thanks again Bill, for your quick action when we needed it. Your customer service is second to none.